Terms customer information

Table of Contents

1. Scope
2. Conclusion of Contract
3. Withdrawal
4. prices and payment conditions
5. Shipping Conditions
6. Retention of Title
7. liability for defects
8. liability
9. Applicable law

1) Scope of application

1.1 These General Terms and Conditions (hereinafter "GTC") of Zelená Země sro
(hereinafter referred to as "Seller"), shall apply to all contracts concluded by a consumer or an entrepreneur (hereinafter referred to as "Seller")
"Customer") with the seller regarding the goods presented by the seller in his online shop
and / or services. This is the inclusion of the customer's own terms
contradicted, unless otherwise agreed.

1.2 Consumer in the sense of these Terms and Conditions is any natural person who is a legal transaction for purposes
who, for the most part, do not pursue either their commercial or their independent professional activity
can be attributed. Entrepreneur in the sense of these terms and conditions is any natural or legal person
or a partnership with legal personality, which, when entering into a legal transaction, exercises its
self-employed professional or commercial activity.

2) Conclusion of contract

2.1 The product descriptions contained in the seller's online shop are not binding
Offers by the seller, but serve to make a binding offer by the

2.2 The customer can use the offer integrated in the online shop of the seller
Submit an online order form. In doing so, the customer, after having selected the goods and / or
Put services into the virtual shopping cart and went through the electronic ordering process,
by clicking the button concluding the order process a legally binding contract offer
in relation to the goods and / or services contained in the shopping cart. Furthermore, the customer can
Offer also over the telephone, by fax, by e-mail or by post to the seller.

2.3 The seller may accept the offer of the customer within five days,
- by giving the customer a written order confirmation or an order confirmation in text form
(Fax or e-mail), in which case the receipt of the order confirmation at the customer
is authoritative, or
- By supplying the customer with the ordered goods, in which case the access of the goods to the customer
is authoritative, or
- by asking the customer for payment after submitting his order.
If more than one of the alternatives mentioned above, the contract comes into effect at the time when one of the aforementioned alternatives occurs first. If the seller does not accept the offer of the customer within the aforementioned period, this shall be deemed a rejection of the offer with the result that the customer does not
more bound to his declaration of will.

2.4 The period for acceptance of the offer begins on the day after the offer is sent by the
Clients to run and ends with the expiration of the fifth day, which is to send the offer

2.5 When submitting an offer via the online order form of the seller, the contract text
saved by the seller and the customer after sending his order together with the present
Terms and conditions in text form (eg e-mail, fax or letter). In addition, the text of the contract will be published on the
Seller's website archived and may be from the customer via his password protected customer account
provided the corresponding login information is obtained free of charge, provided the customer before
Submitting his order has created a customer account in the online store of the seller.

2.6 Prior to the binding submission of the order via the seller's online order form, the
Customer constantly correct his inputs via the usual keyboard and mouse functions. Furthermore
All entries are made in one before the binding submission of the order
Confirmation windows are displayed and can also there by means of the usual keyboard and mouse functions
Getting corrected.

2.7 Only the German language is available for the conclusion of the contract.

2.8 Ordering and contacting are usually done by email and automated
Order processing takes place. The customer has to ensure that his order processing
given e-mail address is correct, so that at this address sent by the seller
E-mails can be received. In particular, the customer has the use of SPAM filters
to ensure that all third parties commissioned by the seller or by him with the order processing
sent emails can be delivered.

3) Right of revocation

Consumers are generally entitled to a right of revocation.

3.1 withdrawal instruction for consumers

Resignation by express written declaration
Every customer can withdraw from the contract within 14 days after receipt of the goods by submitting a written declaration of withdrawal without giving reasons. It is sufficient if the resignation is sent within this period (it decides the date of the postal order). In this case, the customer is demonstrably obliged to return the goods without delay. The return shipping costs are to be borne by the customer. If the goods are used and / or damaged, the customer has an appropriate fee for the use including adequate compensation for the damage caused - to pay to the seller - a maximum of the value of the goods. The declaration of withdrawal must be sent to the following address:

Zelená Země sro, Jugoslávkých Partyzánů 34, Praha 6, 16000, Czech Republic

The money will in this case be refunded within 1 week after receipt of the goods to the account of the buyer.

3.2 resignation through simple return of the goods

The customer can also exercise his right of withdrawal by simply returning the goods within 14 days of receipt without written notice of resignation to the seller. For a preservation of the period is sufficient in this case, the verifiable timely dispatch of the goods. The prerequisite for this form of exercise of the right of withdrawal by simply returning the goods is that the goods are not damaged or used and the return is sufficiently postage paid. The seller bears the return shipping costs only in case of a wrong or defective delivery.
The risk of the return as well as its proof lies with the customer. In the case of a resignation of the customer (by explicit declaration or simple return of the goods), the seller pays back immediately the already paid purchase price - shipping costs are not refunded.

The money for the goods will be returned to the account of the buyer within 1 week after receiving the goods.

3.3 Information on the exclusion of the right of withdrawal

The right of withdrawal does not apply to the delivery of goods made to customer specifications.

4) returns

Prior to return, 4.1 customers are requested to report the return to the seller + 49 157 54118908 as well as by e-mail at info@hanf-gesundheit.detto announce the return. In this way, they enable the seller to assign the products as quickly as possible.
4.2 returns to the seller will be at the expense of the buyer.
4.3 customers are requested to avoid damage or contamination of the goods. If possible, the goods should be returned in original packaging with all accessories back in suitable packaging (to avoid possible transport costs).

5) Prices and terms of payment

5.1 Unless otherwise stated in the offer of the seller, it is with the
given prices at final prices, which include the statutory value added tax. Possibly
additional delivery and shipping costs will be separate in the respective product description

5.2 Deliveries to countries outside the European Union may incur additional costs in individual cases
incurred, which the seller is not responsible for and are to be borne by the customer. Which includes
For example, costs for the transfer of money by credit institutions (eg transfer fees,
Exchange rate charges) or import duties or taxes (eg customs duties).

5.3 Various payment options are available to the customer, which are stated in the seller's online shop.

5) Terms of delivery and delivery

6.1 The delivery of goods takes place via the delivery route to the delivery address specified by the customer,
unless otherwise agreed.

6.2 Sends the carrier the returned goods to the seller as a delivery
was not possible for the customer, the customer bears the cost of unsuccessful shipping. This does not apply
if the customer is not responsible for the circumstance that led to the impossibility of delivery, or
if he was temporarily prevented from accepting the service offered, unless the
Seller had announced the performance a reasonable time previously.

6.3 Basically, the risk of accidental loss and accidental deterioration of the
sold goods with the transfer to the customer or a person entitled to receive over. These
The customer as an entrepreneur, is at risk of accidental destruction and accidental
Deterioration in shipping purchase with the delivery of the goods to a suitable
Carrier at the seller's place of business.

6.4 The seller reserves the right in case of incorrect or improper
Self-supply to withdraw from the contract. This only applies in the event that the non-delivery is not from
Is responsible for the seller and this with the necessary care, a concrete hedging transaction with the
Suppliers has completed. The seller will make every reasonable effort to ensure that
To procure goods. In case of unavailability or only partial availability of the goods will
the customer informed immediately and refunded the consideration immediately.

6.5 At pickup, the seller informs the customer by e-mail that the
ordered goods are ready for collection. After receiving this e-mail, the customer can post the goods
Consult with the seller at the seller's location. In this case, no
Shipping costs calculated.

7) Proprietary reservation

7.1 The consumer reserves the right to full payment of the debt owed to consumers
Purchase price the ownership of the delivered goods.

7.2 The seller reserves the right to settle the purchase until full payment has been received
Receivables from an ongoing business relationship the ownership of the delivered goods.

7.3 If the customer acts as an entrepreneur, he is responsible for the resale of the reserved goods in the
proper business operations. All resulting claims against third parties
the customer in the amount of the respective invoice value (including sales tax) in advance to the
Seller off. This assignment applies regardless of whether the reserved goods without or after processing
has been resold. The customer remains to collect the claims even after the assignment
authorized. The right of the seller to collect the claims himself remains unaffected. Of the
However, the seller will not collect the claims as long as the customer meets his payment obligations
complies with the seller, is not in default of payment and no request for opening a
Insolvency proceedings.

8) Applicable law

8.1 All legal relationships between the parties are governed by the law of the Czech Republic.

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